S.F.
We moved a 20' container with an overseas shipping from Houston Tx to Israel.
I can't recommend ENOUGH on Sonigo. The partner on the US side was informative, knowledgeable, communicative and friendly. The packing company was by far the best packers I've ever worked with- nothing broke on the way, everything was wrapped perfectly and packaged extremely carful. Arriving in Israel, midst Covid19 days, the Sonigo office in Israel was efficient, transparent, no surprises and no extra fees we didn't know about in advance.
To sum up, we had such a positive experience I feel the need to spread the word so others could enjoy it as well.
They are highly professional, know what they're doing, very experienced- this is the type of company you'd want to handle your life belongings.
**Important to mention I'm a private person, payed for the shipping etc. on our own (no corporate involved) and have no incentive to write this review other that true satisfaction from the service level**
Moved from Houston (United States) to Tel Aviv (Israel)
I was very distressed as I read your review and wanted to better understand what had happened. The more I dug into the details, the more relieved I became... if we can put a time line on your shipment:
15 Feb we requested paperwork required by Customs (TOR and other documents)
3 Mar your shipment was picked up
16 Mar you sent us Customs documents including TOR (we cannot ship prior to receiving TOR)
13 May 2 + months AFTER packing you paid (as per our agreement we ship ONLY after receiving payment)
7 Jun ETA of container in England
So as you can see, less than 4 weeks after you fulfilled your side of the agreement, your shipment will be in England - sounds like pretty exceptional service to me since we estimated delivery within 9 weeks and we will easily be within that time line.